Calvert County Health Department

Local (410) 535-5400, DC Metro (301) 855-1353, Annapolis (410) 269-2216

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Administrative Care Coordination Unit (ACCU)

Administrative Care Coordination Unit (ACCU)

The Administrative Care Coordination Unit serves as a resource for Medicaid recipients who experience difficulties with accessing,navigating and/or utilizing health care services. Referrals to ACCU services are primarily through health care providers, Managed Care Organizations (MCOs) and other social services workers. For more information, call 410-535-5400. D.C. metro area call 301-855-1353. Baltimore area call 410-269-1051.

Administrative Care Coordinator (ACC)

The ACC serves as a local resource for all HealthChoice members. The ACC can:

  • Help you understand your HealthChoice benefits and how to access services
  • Explain your MCO choices
  • Help you find a primary care doctor or specialist in your MCO’s network (You can change PCPs at any time)
  • Help you find a dentist for your child (MCOs are not required to cover dental services for adults)
  • Help link you to Medicaid transportation services (MCOs are not required to provide transportation)
  • Help you get your prescriptions filled
  • Explain the health care services you can get out of network and without a referral, like prenatal care (if you already started prenatal care) and family planning services
  • Explain your annual right to change MCOs
  • Explain how to renew your Medicaid benefits through the Maryland Health Connection
  • Explain how to keep your information updated and how to get a new Medicaid card if your card is lost or stolen
  • Help you resolve a billing issue
  • Explain your appeal & grievance rights

The ACC can help anyone who is eligible for Medicaid and HealthChoice, including the following:
Children, pregnant and postpartum women, individuals with disabilities (physical, mental or developmental), homeless individuals and other adults.

> More Information

To contact ACCU, call 410-535-5400 or 301-855-1353
Text: 443-695-7880

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