Calvert County Health Department

Local (410) 535-5400, DC Metro (301) 855-1353, Annapolis (410) 269-2216

Personal Health

CommunityServices

Health Threats

Home
Health Topics A-Z
Contact Directory
About Our Agency
Links to Organizations
Public Health
Font Size
Print this Page

Administrative Care Coordination Unit (ACCU)

Administrative Care Coordination Unit (ACCU)

The Administrative Care Coordination Unit serves as a resource for Medicaid recipients who experience difficulties with accessing,navigating and/or utilizing health care services. Referrals to ACCU services are primarily through health care providers, Managed Care Organizations (MCOs) and other social services workers. For more information, call 410-535-5400. D.C. metro area call 301-855-1353. Baltimore area call 410-269-1051.

Administrative Care Coordinator (ACC)

The ACC serves as a local resource for all HealthChoice members. The ACC can:

  • Help you understand your HealthChoice benefits and how to access services
  • Explain your MCO choices
  • Help you find a primary care doctor or specialist in your MCO’s network (You can change PCPs at any time)
  • Help you find a dentist for your child (MCOs are not required to cover dental services for adults)
  • Help link you to Medicaid transportation services (MCOs are not required to provide transportation)
  • Help you get your prescriptions filled
  • Explain the health care services you can get out of network and without a referral, like prenatal care (if you already started prenatal care) and family planning services
  • Explain your annual right to change MCOs
  • Explain how to renew your Medicaid benefits through the Maryland Health Connection
  • Explain how to keep your information updated and how to get a new Medicaid card if your card is lost or stolen
  • Help you resolve a billing issue
  • Explain your appeal & grievance rights

The ACC can help anyone who is eligible for Medicaid and HealthChoice, including the following:
Children, pregnant and postpartum women, individuals with disabilities (physical, mental or developmental), homeless individuals and other adults.

> More Information

To contact ACCU, call 410-535-5400 or 301-855-1353
Text: 443-695-7880

Site Policy | Contact Directory | Privacy Statement
975 Solomons Island Road North, PO Box 980, Prince Frederick, MD 20678 | (410) 535-5400 | Fax: (410) 535-5285
Crisis Hotline (410) 535-1121 • (301) 855-1075
© Calvert County Health Department